Source: Reddit
I’m working in the billing queue in a call centre for one of the big three telcos, and a client calls in regarding a billing concern. This lady calls in, is puzzled by why she got charged a one time fee $49 for a wireless access point (it’s gen 1 equipment for wireless set top box’s for Optik TV).
She’s even more puzzled, why would she have that charge when she doesn’t have TV services from us. And I informed her that it started more or less a month ago. She’s disputing that because Optik TV isn’t available in her area. Now I’m confused. She lives in a small town and there’s no Optik TV there. I did a little digging and found out that someone (no ex husband) was still on her account and got a 3 year contract to get a free TV for Optik TV and Internet.
She begins to cry on the phone and tells me her now ex-husband had an affair with a younger woman, divorced her, milked her for as much as he could and apparently still is milking her for more. He totally ghosted her. Moved to Alberta, changed his email, phone number, blocked her on all social media, etc.
In my mind I’m like, what a d**khead. And I’m like, well I’m sorry if you cancel the services you’re on hook to pay for cancellation fees and so on. I can tell her though, I can remove his access to your account and you can also add on a password, downgrade the internet and tv to the bare essentials and I can attempt to to redirect the TV gift from his address to hers but there’s no guarantee as it’s been processed already.
I can hear the light going off in her head. “Wait, what? You know where he is living now?” “Why, yes. He’s got TV and Internet services so there’s a service address.” She goes really quiet, says her lawyer & herself have been trying to track him down but his family and friends are being tight lipped about it.
She asks if I’m allowed to give that info to her. I smile and reply, this is your account. You have unrestricted access for service address, phone numbers, emails that your now ex-husband provided to us to get hooked up. She asks if I can give her his new address, his new cell number (and the 2nd number left on the account, presumably the new woman) and contact info over the phone right now.
I asked if she had a pen and paper handy. She was so ecstatic. And after giving her all the details from her account regarding the 2nd service address, downgrade everything, and he was a hockey fan and there was a game playing right now with his team, so I wish i could of been a fly on the wall when the game cuts out and he calls in to ask wtf and discovers he’s been removed, and there’s an account PIN and he’s been discovered by his ex wife and lawyer. Did I go too far here? Here are a few comments on the story where it was originally posted:
