Old Woman Was In Tears When The Salesman Tells The Actual Price Of Her Car.
I used to manage a oil change shop. I was actually working by myself that day as I had the slowest store in the company.
I had an older Asian lady (probably mid to late 60s) pull into my parking lot in a decent looking car. She spoke some English but you could tell it wasn’t her first language. She seemed upset
Now this happened at least like 8 or 9 years ago so I don’t remember specifically what was said but this is roughly how it went down.
Me: Hi, how are you?
Lady: Can you help me?
Me: Sure, what can i do for you?
Lady: Guy said car is junk, and will give me $2,000 for it and idk what to do…
So I take a gander outside and see her car. It was a 5 or 6 year old VW Jetta. Not new by any means but looks worth more that 2k.
Me: Whats wrong with it?
Lady: Its running rough, and the door squeaks.
So I take a look under the hood and the Mass Air Flow Sensor was unplugged. Plugged it back in and applied some WD40 to the hinges. Start it back up and it runs perfect.
I went back inside and told her I fixed it but I wanted to blue book her car for her so she knew what it was worth. Car came up and as being worth about $7,500. I told her that guy was trying to rip you off and not to trust him.
She told me that a guy she brought it to told her that the engine was junk and was only going to get worse, and that her door was about to fall off! Whoever this was clearly saw she knew nothing about her car and would be easy to manipulate, and tried to flip her car for a nice payday!
I told her your car is fine and if you need ANYTHING you come and see me! She started crying and gave me a hug and went on her way. Didn’t charge her a dime. Coolest moment in my many years of customer service!