Why This Waiter Refused Service To A Group Of People At His Restaurant.
Employees are often told “just do your job.” But sometimes, that job comes with things that were never really factored into the position. And some employees go beyond expectations for customers.
It’s really sad how some people react to others with conditions or disabilities. Thankfully, their numbers are few. Kim Castillo took her 5-year-old son, Milo, out to eat at Laurenzo’s Prime Rib in Houston, and was with a few of her friends when she noticed another group at a table get up and leave the restaurant before being served. She was curious but really didn’t think a whole lot about it.
A short time later, she would find out why, and it would make her very happy… and proud. Her waiter, Michael Garcia, was always excited to see Kim, a regular, bring in Milo, who has Down syndrome, and Michael would often pick up Milo and carry him to their table.
This day, as Michael was waiting on a table near Kim and Milo, a man there asked that his party be moved to another table, and said, “Special children need to be special somewhere else.”
With that, Michael lost his “the customer is always right” attitude, and said, “I’m not going to be able to serve you, Sir,” and asked, “How could you say that? How could you say that about a beautiful 5-year-old angel?” The group of people at that table then left the restaurant.
Michael truly put his job on the line by confronting the man about his remark, but he knew it was the right thing to do. And apparently his bosses thought so as well, along with a lot of other people, including Kim.
Says Milo’s mom: “I was impressed that somebody would step out of their own comfort level and put their job on the line as well as to stand up for somebody else. I know Michael did it from his heart, and from reacting to the situation. I don’t think he stopped and thought about what he was doing.”
Actually, I think Michael DID think about what he was doing. For about half a second… and reacted accordingly… and very much… in the right way.
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